All our orders have a shipping code (tracking number) so you can conveniently track the shipping status through the carrier's website. This tracking number is assigned to the order when it is ready for dispatch, and is provided via email.

Having the tracking number, just access the carrier's page and search to follow the progress of your order's shipment.

Keep in mind that sometimes the information on the carrier's website may take a few hours to be updated.

If you wish to make any changes or cancel your order, you should contact us through the contact form by clicking here. However, please note that we cannot guarantee that your request will be fulfilled, as it will always require manual verification and to avoid compromising our logistics.

If the order has already started the shipping process, it is no longer possible to make changes or even cancel it.

If the desired change can no longer be made, you may refuse the delivery of the order or, alternatively, accept it and, without opening the packaging of the items, go to a store to make an exchange or return.