Our priority is to ensure your satisfaction with the products purchased from our store. Below are the details of our exchange and return policy:
Returns
If you are not completely satisfied with your purchase, we accept returns within 15 days from the date of receipt of the item. To be eligible for a return, the item must be in the same condition as you received it, unused, with the original tags and in the original packaging. Returns of products showing signs of use are not accepted. We only refund the shipping cost if the order sent is incorrect or if the product is defective. We also do not accept returns of products that are specially ordered for your request, non-regular stock products.
Exchanges
If you need to exchange an item for another, contact us within 15 days from the date of receipt of the item. To be eligible for an exchange, the item must be in the same condition as you received it, unused, with the original tags and in the original packaging.
Return or Exchange Procedure
- Contact us by email at pool@lojadabe.com to request a return or exchange authorization.
- Our customer service will provide detailed instructions on how to proceed with the return or exchange.
- After we receive and inspect the returned item, we will process your return or send the new item as quickly as possible.
Shipping Costs
Shipping costs for returns or exchanges will be the responsibility of the customer, except in cases where the received product is damaged or different from the ordered product.
Refunds
Refunds will be processed within 5 days after receipt and inspection of the returned item. The refund will be issued to the original payment method used during the purchase.
Exceptions
Some items may not be eligible for return or exchange, such as personalized products or items on promotion.
Contact
If you have any questions about our exchange and return policy, contact us by email at pool@lojadabe.com