Online Store Exchanges and Returns Policy
Our priority is to ensure your satisfaction with the products purchased in our online store. Below are details of our exchanges and returns policy:
Returns
If you are not completely satisfied with your purchase, we accept returns within [XX] days from the date you receive the item. To be eligible for a return, the item must be in the same condition that you received it, unused, with the original tags and in the original packaging.
Exchanges
If you need to exchange one item for another, please contact us within [XX] days from the date you receive the item. To be eligible for an exchange, the item must be in the same condition that you received it, unused, with the original tags and in the original packaging.
Return or Exchange Procedure
- Contact us via email endereco@lojaonline.com to request a return or exchange authorization.
- Our customer service will provide detailed instructions on how to proceed with the return or exchange.
- After we receive and inspect your returned item, we will process your return or ship you a new item as quickly as possible.
Shipping Costs
Shipping costs for returns or exchanges will be the responsibility of the customer, except in cases where the product received is damaged or different from the product ordered.
Refunds
Refunds will be processed within [XX] days of receipt and inspection of the returned item. Refund will be issued to the original payment method used during purchase.
Exceptions
Some items may not be eligible for return or exchange, such as personalized products or sale items. These exceptions will be clearly stated in the product description.
Contact
If you have any questions about our exchanges and returns policy, please contact us by email endereco@lojaonline.com.