We are committed to providing high-quality products and exceptional service to our customers. Below are the details of our warranty policy and RMA procedure:
Warranties
We guarantee that all products sold in our online store are free from manufacturing defects and will operate according to the manufacturer's specifications. The warranty period varies depending on the type of product and is specified in the product description.
RMA Procedure (Return Merchandise Authorization)
If you receive a defective or problematic product, please follow the RMA procedure below:
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Contact us by email at pool@lojadabe.com to request a Return Merchandise Authorization (RMA). Provide details about the issue encountered and the original order number.
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Our customer service will evaluate the RMA request and provide instructions on how to proceed.
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After RMA approval, you will receive an RMA number and instructions on how to send the product back to us.
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Pack the product securely and include the RMA number clearly visible on the package.
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Send the product back to us according to the provided instructions.
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Once we receive the returned product, our technical team will inspect it to verify the reported defect.
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If the defect is confirmed, we will offer a solution that may include repair, replacement, or refund, depending on product availability and customer preferences.
Shipping Costs
Shipping costs to return a product for repair or replacement will be covered by our store, provided the defect is within the warranty period and confirmed by our technical team.
Warranty Exclusions
The warranty does not cover damage caused by misuse, negligence, accidents, or unauthorized modifications to the products.
Contact
If you have any questions about our warranty and RMA policy, please contact us by email at pool@lojadabe.com