Guarantees and RMA (Return Merchandise Authorization) of the Online Store

We are committed to providing high quality products and exceptional service to our customers. Below are details of our warranty policy and RMA procedure:

Guarantees

We guarantee that all products sold in our online store are free from manufacturing defects and will perform according to the manufacturer's specifications. The warranty duration varies depending on the type of product and is specified in the product description.

RMA (Return Merchandise Authorization) Procedure

If you receive a defective or problem product, please follow the RMA procedure below:

1. Contact us via email endereco@lojaonline.com to request a Return Merchandise Authorization (RMA). Provide details about the problem you encountered and the original order number.

2. Our customer service team will evaluate the RMA request and provide instructions on how to proceed.

3. After RMA approval, you will receive an RMA number and instructions for shipping the product back to us.

4. Pack the product securely and include the RMA number clearly visible on the packaging.

5. Send the product back to us according to the instructions provided.

6. After we receive the returned product, our technical team will inspect it to verify the reported defect.

7. If the defect is confirmed, we will offer a solution that may include repair, replacement or refund, depending on product availability and customer preferences.

Shipping Costs

Shipping costs to return a product for repair or replacement will be covered by our store, as long as the defect is within the warranty period and confirmed by our technical team.

Warranty Exclusions

The warranty does not cover damage caused by misuse, negligence, accidents or unauthorized modifications to the products.

Contact

If you have any questions about our warranty and RMA policy, please contact us at endereco@lojaonline.com.

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